Who We Are
PEG is dedicated to training design and development, curriculum planning and customized training needs. In today’s training environment, we help companies identify effective options that will meet their training needs. We research and provide solutions by:
- Analyzing your particular situation.
- Identifying problems that can be resolved through training or communication guidelines.
- Recommending alternatives that best improve your bottom line.
From front end analysis, through training and providing maintenance, we offer turn-key solutions to make your job easier. You can count on PEG to work with you and your organization to deliver innovative programs, on time and within budget.
Trusted, and Tested, Experience
Our talented, innovative associates understand the challenges and pressures of today’s tough business environment. Our experience includes:
Knowledge transfer
from subject matter experts into technical documentation.
Instructional design
of user guides, course materials and job aids.
Customer service
training for more effective results.No-cost recognition tools
for comprehension.Generational Differences
training for better understanding.Project Management
training for organizational effectiveness.Needs analysis/assessment
to pinpoint specific needs.
Instruction
Personalized For
Your Organization
We have produced scores of communications, training and certification programs for organizations. Examples of what we provide to our customers include:
- Comprehensive Curricula
- Complete Course Notebooks
- Technical Training
- User Guides
- Procedure Documentation
- Instructor’s Guides
- Participant’s Guide
- Instruction and Facilitation
- Job Aids and Technical Documentation
- Exercises/Activities
- Train-the-Trainer Programs
Key Services Provided
Every organization wants to protect their assets. We help accomplish that by providing three key services.
Knowledge Transfer
We’ll help you capture specific knowledge before your subject matter experts RETIRE. This knowledge is often retained in their heads without guidelines or specifics for the organization to follow as they move forward. PEG puts processes in place and recommends specific technology that will capture the knowledge, map procedures, develop guidelines and create learning materials for new employees that are hired. The result for the organization is that knowledge is captured and becomes available for others. Best practices are shared. The knowledge transfer creates a more effective organization by reducing redundant work and providing consistency across all departments.
Training and Leadership Development
Training is only as good as the resulting accomplishments and effective leadership. PEG recognizes the importance of Recognition as a Retention and Motivational Tool. To that end, we help organizations integrate no-cost recognition tools into standard management practices for effectiveness and efficiencies.
Generational Differences in the Workplace must be handled properly and with knowledge of particular needs. We teach managers and employees how to analyze the impact of individuals and appreciate the advantages of each generation, avoiding clashes and recognizing the benefits of cross-generational mentoring.
Customer Service Training
Where customer service initiatives are concerned, one size does not fit all. What works well for one company may not work at all for another. An effective program must be tailored to the specific culture and goals of the organization. Our approach is therefore based on how best to tailor a program to your organization’s unique culture.
What Our Clients Say
How Does It Work?
Whether designing an instructor-led program, a web-based offering, a comprehensive integrated curriculum or a single course, PEG Associates devote the same level of professional commitment and expertise to helping organizations translate executive vision into on-the-job performance – with the same great results! A good example is our work with the NAVSEA Foreign Military Sales Case Management Excellence Program
- New mandates, new systems, and a constantly changing, policy-driven, global workplace. These changes meant that FMS case managers had to operate in an increasingly complex environment.
- In the face of numerous LEAN initiatives and mandates, there was growing pressure on case managers to complete their jobs accurately and efficiently.
- The average age of NAVSEA employees was well above the minimum retirement age, and more than 65% of their Subject Matter Experts (SMEs) were going to be eligible for retirement within five years.
- With no NAVSEA-tailored training programs for case managers, they ran the risk that, as people retired, they would not only lose valuable employees, they would also lose vital organizational knowledge.